What is Vermeil?
Vemeil is the process of adding a thick layer of gold on top of sterling silver. Makes the perfect gold necklace. 
What is 925 Silver?
925 Silver is metal that is comprised of 92.5% of silver and 7.5% of copper.
How much is shipping?
The shipping fee is charged based on the subtotal before taxes and discounts.
How long will it take my order to ship?

Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 3 business days.

Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

Orders are processed pending item availability and credit card verification. Jooel will contact you via email if there are any issues with your order.

Jooel does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday - the day after Thanksgiving
• Christmas Eve
• Christmas Day

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

Do you offer a repair service?
Unfortunately we do not currently offer any jewelry repair service. However, if you receive a piece from Jooel that is defective, please send your order number and a photo of the defective item to info@jooel.co within three days upon receiving your order and our team will be happy to help resolve your order as soon as possible!
Will I be charged duties and taxes?
For clients in the United States sales tax is applied at check-out according to the state/province of the shipping address. International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the US. You will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we cannot advise on these charges.
Do any of your products contain nickel?
No. All Jooel pieces are nickel and led free.
Do you offer gift wrapping?
Unfortunately, at this time we do not. Check back with us soon as we are constantly working to elevate your customer experience!
How will my Jooels be packed?
All orders are shipped with our signature boxes and pouches.
What should I do if I have a problem placing an order?
Please reach out to us our Contact Us page. 
Do you ship to my country?
We ship globally however please check our shipping  page to confirm whether we deliver to your country. All items from Jooel are shipped from the United States.