Returns/Exchange Policy

We have a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return or exchange. 

We accept returns on any order if you're not 100% happy with your purchase. However, we can't accept returns on the following conditions:

⏤ If the item is damaged, worn or not in saleable condition;

⏤ If the item is not in it's original packaging;

⏤ If you've purchased earrings (for hygienic reasons);

⏤ If your item was purchased at a discount; or

⏤ If your request for a return is greater than 14 days from the date of delivery. 

Jooel reserves the right to refuse a return on any items that does not meet our conditions. 

To start a return, please visit our returns/exchange portal

You can always contact us for any return question at

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the jewelry item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions/Non-Returnable Items 
Unfortunately, we cannot accept returns on sale items.